At Xanpon, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website and make purchases. By using our website, you agree to the terms and practices described in this policy.
1. Information We Collect
We collect personal information that you provide to us voluntarily when you place an order, subscribe to our newsletter, or interact with our website. This may include:
- Personal Identification Information: Name, email address, shipping address, phone number, payment details.
- Non-Personal Identification Information: IP address, browser type, device information, browsing activity, and cookies.
- Payment Information: Credit card details, billing address, and transaction history (processed securely by third-party payment processors).
2. How We Use Your Information
We use your personal information to provide you with a seamless shopping experience and to improve our services. Specifically, we may use your data for the following purposes:
- Processing and fulfilling orders, including shipping and payment.
- Sending order updates, invoices, and related customer service communications.
- Improving our website, products, and services based on your feedback and usage patterns.
- Sending marketing communications (if you have opted in) related to new products, promotions, and updates.
- Preventing fraud and ensuring the security of your transactions.
3. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information with trusted third-party service providers in the following situations:
- Service Providers: We may share your data with companies that assist in processing payments, fulfilling orders, delivering packages, or providing customer support.
- Legal Compliance: We may disclose your information if required by law, such as in response to a subpoena, legal process, or to protect our rights.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new owners.
4. Data Security
We use industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure. These measures include encryption, secure servers, and firewalls. However, no method of transmission over the Internet is 100% secure, and while we strive to protect your personal data, we cannot guarantee its absolute security.
5. Cookies and Tracking Technologies
Our website uses cookies and other tracking technologies to enhance your user experience, analyze site traffic, and personalize content. A cookie is a small file stored on your device that allows us to recognize you and improve your experience on our website. You can control or disable cookies through your browser settings, but some features of the site may not function properly without them.
6. Your Rights and Choices
You have the right to access, update, or delete the personal information we hold about you. You can also request that we stop sending marketing communications. To exercise these rights, please contact us at info@xanpon.com.
7. Retention of Data
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
8. Third-Party Links
Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
9. Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review this policy periodically to stay informed about how we are protecting your personal information.
11. Contact Us
If you have any questions or concerns regarding this Privacy Policy, or if you would like to exercise any of your rights, please contact us at: Email: info@xanpon.com